Browse through our list of Frequently Asked Questions . . .
If you can’t find the answer to your question drop us an email on hello@streamvale.com or ring us on 028 9048 3244.
1. What are your opening times?
We are open 10.30am to 5.00pm daily! Except in September, we are closed Mondays and Tuesdays.
We will be running 3.5 hour sessions from 15th October to 1st November for our Halloween Pumpkin Patch.
2. Can I cancel or change my booking?
Tickets are non-refundable. However, you can change the date of your ticket up to 24 hours before your visit by logging into your account. If you have any problems, please call the office on 02890483244.
3. What if there is to be bad weather?
You can change your tickets up to 24 hours before by logging into your account. If on the day of visiting the farm, the Management Team deem that there are adverse weather conditions – you will be thanked for coming to the farm in such bad weather with a Free Child Pass, to hopefully visit the farm again on a better day!
4. What ID should I bring to prove that I am a Carer?
ID must be shown if you are a carer. This can be a DLA Letter, Carer’s Allowance Letter or a Letter from your Doctor.
5. How long do I have at the farm?
We are open 10.30am to 5.00pm, you can come at anytime and stay as long as you like! Last admission is at 4pm.
During events, we run timed sessions and you can only stay at the farm during your session.
6. Can I bring my dog?
Sorry folks, no dogs are allowed on the farm! Only our collies Chase, Jed and Pip.
7. What is included in my ticket?
Included in your ticket: Entry to the Farm, Food for the Animals, Tractor Rides, Barrel Rides, Animal Cuddling, Play Areas, Shows
8. Family Tickets
You can bring any 4, 5 or 6 people on a family ticket. It does not have to made up equally of adults and children. It can be any 4, 5 or 6 people!
9.What do I do if I am showing any Covid symptoms?
You must not come to the farm if experiencing any Covid symptoms. Please ring the office on 02890483244 or email hello@streamvale.com if you have to isolate and cannot attend your session.