FAQ

Browse through our list of Frequently Asked Questions . . .

If you can’t find the answer to your question drop us an email on hello@streamvale.com or ring us on 028 9048 3244.

1. What are your opening times?

We are open 10.30am to 5.00pm daily from 15th March 2025 to 28th September 2025.

(Opening times for Easter, Halloween & Christmas will differ)

2. Can I cancel or change my booking?

Tickets are non-refundable. However, you can change the date of your ticket up to 24 hours before your visit by logging into your account. If you have any problems, please call the office on 02890483244 or you can email us on hello@streamvale.com

3. What ID should I bring to prove I’m a carer?

ID must be shown if you are a carer. This can be a DLA Letter, Carer’s Allowance Letter or a Letter from your Doctor.

5. How long do I have at the farm?

We are open 10.30am to 5.00pm, you can come at anytime and stay as long as you like! Last admission is at 4pm.

During events, we run timed sessions and you can only stay at the farm during your session.

6. Can I bring my dog?

Sorry folks, no dogs are allowed on the farm! Only our collies Chase, Jed and Pip. Guide dogs are allowed.

7. What is your policy on children/teenagers attending the farm?

Children under the age of 16 cannot attend the farm without an adult present. For any children aged 12+, an adult can remain on site but does not need to go around the farm with them. As long as there is an adult on site in case of emergency.

8. What is included in my ticket?

Included in your ticket: Entry to the Farm, Food for the Animals, Tractor Rides, Barrel Rides, Animal Cuddling, Play Areas, Shows

9. Family Tickets

You can bring any 4, 5 or 6 people on a family ticket. It does not have to made up equally of adults and children. It can be any 4, 5 or 6 people!

10. Is the farm wheelchair accessible?

Most of our ground is concrete. Some areas are lightly stoned, so won’t be as smooth to manoeuvre on as the concrete is.

The nature trail has uneven ground, as it is a woodland. Our milking parlour would be inaccessible as it is an old farm building with stairs.

We even have a wheelchair accessible tractor ride!

11. How do I get to the farm?

Our address is 38 Ballyhanwood Road, BT5 7SN. We are a 5 minute drive from the Ulster Hospital & a few minutes from Dundonald Ice Bowl. There is no direct bus to us unfortunately, but you can get the 4c or 4d bus to Dundonald Ice Bowl. However, the Ballyhanwood Road is bendy with no footpath so it would not be safe to walk up. We recommend getting a taxi from the Ice Bowl just to be safe.

12. What health & safety measures should you implement during your visit?

Visiting a farm is an enjoyable and educational experience for all. However, visiting a farm carries a small risk of catching infection from animals or the environment. All animals naturally carry a range of microorganisms, some of which can be transmitted to humans. Diseases passed from animals to humans are known as zoonoses. Following our simple rules will help keep you and your children safe:

Wash your hands thoroughly with soap and water, after you touch an animal and before you eat.
Hand gels and wipes are NOT a substitute for washing your hands with soap and water.
Do not eat in animal contact areas.
Do not kiss farm animals or allow children to put their faces close to animals.

13. Can I visit the farm when pregnant?

Anyone who is, or could be, pregnant are advised to avoid close contact with livestock animals who are giving birth. This is because of organisms present in birth fluids of animals, particularly sheep, cows and goats. Although these infections are rare, we recommend that when our Lamb Maternity Ward is open during the Spring that anyone pregnant does not enter. If they do wish to enter, we highly recommend that they don’t enter when there is a live birth.

Other than that, it is just normal health & safety practices as mentioned in point 12.